We're happy to send your replacement to a new address. Can I have my warranty replacement shipped to a different address? We can’t accommodate size or color changes at this time. Your warranty replacement ring will match the original model you purchased. Requesting Changes on a Replacement Ring Order Can I change my ring size or color for my replacement? We kindly ask you provide us with the following: (1) a photo of your receipt from Elisa Kulma and (2) your ring’s color, model, and size. If you purchased your ring from Elisa Kulma, please contact our team so we can look up your order as needed. You’ll be able to see your ring model and size listed as demonstrated below. On the Home tab of your Oura App, tap the ring icon in the upper right-hand corner, then swipe from right to left.
This will help our team to locate the order.
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If you can’t find your order number and your ring was a gift, please contact our team and share the following: (1) full name of the person who gifted it to you and (2) their email address or phone number.If you’re unable to locate the appropriate confirmation email, please contact our team and share the following: (1) email address used in your purchase, (2) current ring model, and (3) size.If you exchanged your original ring, please provide the latest order number, which can be tracked down in your replacement ring confirmation email.You can also find your order number in your My Account portal located in the footer of. You can locate your order number in the original confirmation email you received following your purchase.
Locating Your Order Number & Ring Details Where can I find my order number? Close-up images of damaged areas, and a wider photo of the entire ring that includes any physical damages, are helpful for our team to assist you as soon as possible. We kindly ask you to be as detailed as possible when describing your ring or charger issue, and include any relevant pictures or videos in the attachments section. Please submit a request to our team to start your warranty replacement. Our team will review your country's laws if that applies to your warranty claim. Some countries have a legal guarantee period other than two years.If you’ve received a replacement ring before the two-year mark is reached, your warranty will continue to be covered for the remainder of this same two-year period, or for 90 days after you received your replacement ring-whichever is longer. If you are located in the European Union (EU) or the rest of the world, in most cases, your Oura Ring (Gen3 or Gen2) is covered under a limited warranty period of two years starting from the date of your original purchase.If you’re located outside of the United States: You can find more information about warranty coverage in our Terms of Use.If you have an Oura Ring Gen2, your Oura Ring is covered under a limited warranty period of two years starting from the date of your original purchase.If you’ve received a replacement ring before the one-year mark is reached, your warranty will continue to be covered for the remainder of this same one-year period, or for 90 days after you received your replacement ring-whichever is longer. The Oura Ring Gen3 is covered under a limited warranty period of one year, starting from the date of your original purchase.How long is the warranty on my Oura Ring?
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Please check out Caring for Your Oura Ring: Tips & Best Practices for guidance on how to optimize the longevity of your ring. This is why battery replacement is not included in our standard warranty policy. You can find more information about warranty coverage in our Terms of Use.Īll rechargeable batteries are consumables and have a limited lifespan, so their capacity and performance will gradually decline over time. This warranty does not cover normal wear and tear, including scratches and dents caused by handling, or consumable parts, such as batteries. Oura will repair, replace, or refund any damaged rings in cases where that damage is the result of a defect in our material or workmanship. Warranty Basics What is Oura's warranty policy? How do I set up my replacement ring? Will my new ring support my existing Oura data? Will I receive a replacement ring, charger, or both? When will I receive my warranty replacement? Will I have to pay customs and duties on my warranty replacement? Requesting Changes on a Replacement Ring OrderĬan I change my ring size or color for my replacement?Ĭan I have my warranty replacement shipped to a different address?Ĭan I have my warranty replacement shipped to a different country? Locating Your Order Number & Ring Details This article contains answers to frequently asked questions related to warranty cases:
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